Payments aren’t Going Through please help me

[PlatinumDave]

I need to send money to my family and this is happening. I called customer service many times but they seem like they don’t know how to fix my security issue. One lady tried to connect me to an account specialist. Is there someone who I could speak to that’s on the higher side of the technical issue? Unfortunately I couldn’t speak to the account specialist because it took too many hours. Someone please help. I think this happened because I had two accounts but the customer service told me having two personal accounts is ok. But I took it down because I heard that we’re supposed to have only 1 account. My other account was also acting up as well after I changed my phone number. No one was able to help and couldn’t figure out what to do. Is there an upper level technician I could speak to over the phone? I keep getting people who doesn’t know much whenever I call.

[Teslafan101]

where is your family?

what message did you get?   

[PlatinumDave]

I’m trying to send payment to my family in Japan and was working before but now it’s not letting me send any payments at all to anyone no matter which country. I clicked on the send button but it becomes Greyed out. What should I do? I already called the customer service but she Couldn’t fix the issue either.

[jheneybhel0806]

My employer has the same problem, she tried to send money she is in the US and I am in the Philippines, when she is sending money it will not go through.

[PayPal_Randy · Accepted solution]

@PlatinumDave,

Payments can often be blocked or declined if PayPal detects any unusual or suspicious activity. PayPal might decline some payments to help protect you from any possible fraudulent activity. In most cases, waiting 72 hours from the last failed attempt will allow the internal security system to reset.  If you're still seeing this issue on your end, I recommend waiting the full 72 hours prior to trying to send the payment again.  

- Randy