Payments Not Going Through

JaSamFan88
Contributor
Contributor

 Hello. Starting today, I've been having issues getting payments. I have a payment that I requested to have twice, and both times it was rejected. The message my partner got when they tried to pay me was: 'We're sorry, but we can't send your payment right now.' Why is it doing this and how do I fix whatever the problem is? Thanks in advance for any help.

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2 REPLIES 2

PayPal_Siobhan2
Moderator
Moderator

Hi JaSamFan88,

 

Thank you for contacting the PayPal Community Forum.

 

There may be a number of reasons why you are unable to receive the payment. A few possible reasons are:

- A limitation is on the PayPal account. (This can be checked in the Resolution Centre).

- The email address is unconfirmed.

- The account is not verified. (We would also suggest a customer verifies there PayPal account once it is created).

- The payment is being sent in a different currency that you do not hold.

 

Please review your PayPal account for any of the above as these may prevent you from receiving a payment.

 

- Siobhan

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JaSamFan88
Contributor
Contributor

Thank you for your answers. I don't know how to check those things you said to check. Like the limitation, if my e-mail is unconfirmed, or if the money's in a different currency. How do I check these things?

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