Payments Being Held

[CJ103]

Someone sent me a payment a few days ago and it was sent to me like I am selling this person something...

I don't sell nothing but yet it was sent to me like I sold them something and the payment was put on hold...

I've called the Customer Service number and it always tell me they can't talk to me and chatting with them via "email" "chat group" whatever is a dead end.

I shouldn't have to wait 20 days to get my money when I don't even sell anything!

Can someone please tell me how to get my money??

[kernowlass · Accepted solution]

@CJ103 

Its down to how the payment was SENT to an account.

1. If sent using money > goods / services option then paypal would see the recipient as a seller and apply the new seller hold. They would also charge a fee.

2. If sent using the send money > family / friends option then the recipient would have the payment instantly (as long as it wasn't an echeque pending with a clearance date) with no fee. 

[Jleones]

Will the sender receive a payment confirmation within 48 hours to release the funds if I am a new seller?

[MsRenee2020]

Hey, this is happening to me. When the payment was sent did you receive an email from paypal saying that your payment will be held until you send a tracking number? Just trying to make sure this person isn't getting over on me. if possible could you send me the email address[Removed. Phone #s not permitted]/p>

[kernowlass]

@MsRenee2020 

THIS SCAM?

They encourage you to accept a direct Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails may go into your junk/spam folders.

You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.

Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.
Delete any emails and ignore the scammers.