Payment

Air_1129
New Community Member
Why is my payment still on hold I shipped the coat on feb 28 after receiving conformation she sent PayPal payment
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2 REPLIES 2

Elloisa
PayPal Employee
PayPal Employee

Hi @Air_1129 

 

Thank you for reaching us through community center. I hope you are doing just fine.

 

If your payment is on hold or not available right away, we’ll notify you via email or an alert on your Summary page.

 

Delaying funds availability is a common industry practice we implement to help ensure the secure use of PayPal by both buyers and sellers. By placing your payment on hold, we’re trying to make sure that there’s enough money in your PayPal account to resolve any issues that may arise with your account such as chargebacks or disputes. When subject to a hold, the money is temporarily not available to use.

 

If there aren’t any issues with your transaction or account, the payment will typically be released within 21 days after receipt. After your hold is released, it may take until midnight (but it's usually sooner) for the money to appear in your PayPal account.


Here are some reasons your funds may be temporarily on hold or unavailable: https://www.paypal.com/us/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

 

This article provides information on how you may be able to get your funds released early: https://www.paypal.com/us/smarthelp/article/faq3743 and https://www.paypal.com/us/smarthelp/article/faq4176

 

Hope the information helps. Take care.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Air_1129 

 

Are the funds SHOWING in your paypal account balance but pending or on hold OR not showing at all and the only confirmation of payment was the email?


Advice is voluntary.
Kudos / Solution appreciated.
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