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Payment

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New Community Member

Payment

I bought items, its give them the money, but hasn't taken it from my card or bank account. both card and bank account aren't confirmed, is this a bad thing?

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: Payment

@Shaunthesheep1

 

Transfers from bank accounts / cards are never instant, that is why when you buy something paypal credit the seller for you and paypal take the wait for the funds to transfer to pay them back again, this is so you get your item without delay.

Takes 5-7 working days to transfer as Paypal use the slowest (cheapest) transfer option BUT funds normally leave your bank account from a few hours up to a few days later.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
4 REPLIES
Volunteer Advisor

Re: Payment

@Shaunthesheep1

 

Transfers from bank accounts / cards are never instant, that is why when you buy something paypal credit the seller for you and paypal take the wait for the funds to transfer to pay them back again, this is so you get your item without delay.

Takes 5-7 working days to transfer as Paypal use the slowest (cheapest) transfer option BUT funds normally leave your bank account from a few hours up to a few days later.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

I Pay an item and seller sent me item damaged cheating seller

I Pay an item and seller sent me item damaged after i contact seller he told me to dont do case he sent a new one for me but still waiting two month he give me fake tracking number so please anyone can help me to get my refund 

Volunteer Advisor

Re: I Pay an item and seller sent me item damaged cheating seller

@yourbeststore

 

How long you have to open a dispute depends on which country you are in, as you haven't said or added it to your community profile then I can only give you U.S advice........


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

Re: I Pay an item and seller sent me item damaged cheating seller

now 60 days gone i can not find my transaction on paypal and i dont know how to open dispute please help me