Payment

Dottieang
Contributor
Contributor
I received a payment on the 20th dec. I can see it in my activity as received but my PayPal balance is zero. Does anyone know why?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Dottieang 


Have you bought anything and paid for it via paypal since the payment should have gone in??

The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.

To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie buyer payment rather than your normal funding source.


Advice is voluntary.
Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Dottieang 


Have you bought anything and paid for it via paypal since the payment should have gone in??

The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.

To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie buyer payment rather than your normal funding source.


Advice is voluntary.
Kudos / Solution appreciated.
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Dottieang
Contributor
Contributor
You’re right! I need to check my settings again l. Thank you
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Milly021
Contributor
Contributor
Hey, I haven’t paid for anything through paypal after or a few weeks before. There’s no funds in my account it just came straight out my bank. Do you know how I can fix it? X
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