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Press to input credit card info and it processed my debit card on file instead... tried to catch it but it wouldn’t let me back to the page to correct... need help
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Making a payment
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Hi @Treyd1015,
I'm sorry to hear that you experienced difficulties making a purchase with your preferred payment method. There are several situations that might cause the payment method to change, but it usually depends on what kind of payment it is and if the credit card is being denied by the card issuer when we attempt the purchase. To know for certain, I would recommend contacting our customer support directly so they can look into the transaction for you. To do this, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.
I hope this helps and thank you for joining the Community!
Michelle
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