Payment troubles

Abiroseharry
Contributor
Contributor
Could anyone advise please I have sold a number of items on EBay and the buyers have paid , but eBay is stating that payment has been initiated but not completed. I have no idea what I need to do to complete or accept payment. Could anyone help please?
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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@Abiroseharry 

 


Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?


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Abiroseharry
Contributor
Contributor
Hi kernowlass. Thank you. I have sold other items and payment has gone through with no issue. For some reason 4 out of the items I have just sold are giving me the same payment initiated problem and the buyers are all saying they have payed through PayPal but payment has not been collected. Something I have not had an issue with before.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Abiroseharry 

 

sometimes when you list an item for some reason it glitches and an old email address is entered.

a wrong email address is the only reason i have ever known it come up as an initiated payment.

but if you don't want to check then thats fine, your choice really.


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Kudos / Solution appreciated.
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Abiroseharry
Contributor
Contributor
Hi kernowlass. Just checked and email details are correct. It's really odd as I sold other items at the same time with no issues. Many thanks for you help
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