Payment sent to wrong account

Ruth-
Contributor
Contributor

I just received notice from PayPal that a donation, sent from a supporter to our nonprofit through PayPal, was sent to our Gmail account.  I checked our bank account and there is no history of this transaction.  Why would PayPal send money to an organization's Gmail account?  Is this an error?  Thanks for helping me out in this.  I'm new to PayPal. 

 

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