Payment rejected, money deducted, no record in the history..

Sharefa
New Community Member

On 20th of august I tried to make a payment to Jacksonsart.com, however I got a message in the website that paypal gateway has rejected request. The totals of the cart item amount do not match order amounts (#10413: Transaction refused because of an invalid argument. See additional error messages for details)

I tried three times. The last time the amount of 128.57 GBP was deducted from my card and has not been refunded yet although I got a msg from paypal that if the payment is voided for any reason, the pending amount will not be charged!

The problem is I do mot see this transaction in my activity so I cannot raise a claim what should I do?

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