Payment refund

[Ds583]

Hi, I want to know if I can get my money back if I made a payment on some company's account by myself. There was no selling on ebay or anything.

We agreed that I will pay them via paypal for some software they will send me. I received the software on my e-mail, but I cannot use it unfortunately. 

So is it possible to get a refund in this case? 

I didn't ask them yet but I want to be prepared. 

Thank you 

[kernowlass · Accepted solution]

@Ds583 

That depends on MANY factors all listed in Paypals buyer protection policy for you to read so you can risk assess your transactions.
Legal (bottom right of Paypals pages) > user agreement > buyer protection.