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Payment problem

raymondcarr92
Contributor

Payment problem

Hi I’ve got a bit of an issue, I made a purchase on EBay and my account has been banned for some reason unknown to me. The payment was made through PayPal but it’s not showing on my PayPal transactions. Because my account on eBay is blocked I’m unable to contact the seller and EBay have told me to take it up with PayPal. Any ideas guys?

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Payment problem

@raymondcarr92 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.




Advice is voluntary.
Kudos / Solution appreciated.