Payment preferences

[bunnyears22]

Hi what does it mean when your “preferred funding source isn’t available”? I used it at most 3 times a month. The billing address was different to the one on file but it’s never been an issue before

[PayPal_Martina]

Hi @,bunnyears22

Thank you for your post and welcome to the Community Forum!

To provide one of the safest online payment methods, our security program considers a variety of factors at each transaction to keep you safe and, occasionally, we must change a payment method as a matter of security. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!

I hope this helps.

Martina

[jeannie312]

Has anyone tried this?    It isn't working for me.

[jeannie312]

Already did this Martina.  Didn't work.  Any other ideas???