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Payment pending

Contributor

Payment pending

I am very upset right now. I called customer support yesterday complaining my pending transaction hasn't come in when it was supposed yesterday on the 10th. They assured me it would show up today and it hasn't. It was a lot of money intended for moving. This wasn't a sales transaction just bf sending me money How the heck do I get my money?!
5 REPLIES 5
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Esteemed Advisor

Re: Payment pending

@Sethrenwolf12 

 

Its down to how the payment was SENT to your account.

1. If he sent using money > goods / services option then paypal would see you as a seller and may apply the new seller hold. They would also charge you a fee.

2. If he had sent using the send money > family / friends option then you would normally have had the payment instantly with no fee.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Payment pending

So what can I do to resolve either of these and get my money?
Esteemed Advisor

Re: Payment pending

@Sethrenwolf12 

 

Well you haven't said which of those 2 options he used to send you the funds have you?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Payment pending

Could you tell me both please resolutions please? Boyfriend isn't sure he remembers due to juggling a lot with this move. We've both contacted customer support and we were told yesterday it'd be in later that day. And there's no update today
Esteemed Advisor

Re: Payment pending

@Sethrenwolf12 

 

1.

New seller hold.

https://www.paypal.com/us/brc/article/funds-availability

 

2.

Normally a security review of about 24 hours for a 'friends / family' payment.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.