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Payment on paypal via visa card is connected but no transaction history exists

phuonghx
New Community Member

Payment on paypal via visa card is connected but no transaction history exists

Hi Community,

Today I have made a purchase on <removed>.

I made a payment on paypal through the connected visa card. It has had a problem with the transaction.

The money in the account has been charged, but the purchase status is not completed.

I tried contacting Themeforest but they said no unsuccessful transaction and directed me over here.

I want to report a transaction problem but I can't find any recent transaction history.

Please guide me on how to refund.

Thanks!