Payment on paypal via visa card is connected but no transaction history exists

[phuonghx]

Hi Community,

Today I have made a purchase on <removed>.

I made a payment on paypal through the connected visa card. It has had a problem with the transaction.

The money in the account has been charged, but the purchase status is not completed.

I tried contacting Themeforest but they said no unsuccessful transaction and directed me over here.

I want to report a transaction problem but I can't find any recent transaction history.

Please guide me on how to refund.

Thanks!