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Payment on my website says its being held but not showing on PayPal

bluenails
New Community Member

Payment on my website says its being held but not showing on PayPal

Hey, I'm hoping someone can help me. I set up my business website last week and opened a new business PayPal account to go with it. 

Some payments were made through PayPal however they are not showing on my PayPal at all! not even as pending - does anyone know how to claim these payments?

thank you