Payment on hold

[01mikeellis01]

Hi I have received a payment for an item I sold which was sent with tracking info and has been delivered and signed for. The money has been put on hold for 21 days but cannot contact PayPal to sort release of payment. Anyone able to advise Thanks

[kernowlass · Accepted solution]

@01mikeellis01 

Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[01mikeellis01]

Hi I added tracking to the eBay item and it states it has been delivered as does Royal Mail tracking service, I didn’t realise it had to be added onto PayPal as well and now states tracking number already used on another item so unable to update it. I will try and message them but always seems to be a robot which gets you know where