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Payment on hold

Member

Payment on hold

eBay has the payment on hold for the item I sold. I sent the item 24hr Royal Mail tracked and the buyer has received it but the buyer has not left any feedback so does this affect me getting my money?

1 REPLY
Volunteer Advisor

Re: Payment on hold

@Twistr

 


Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'.
If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.
Feedback does not count for payment release.

Normally for Ebays hold funds are released when tracking shows the item as delivered + 3 days (if you use Ebay / paypal postage).
Info in this Ebay link below about Ebays hold.

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4...

https://pages.ebay.co.uk/help/sell/paymentprocess-newsellers.html



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.