Payment on hold

[yvettepauline]

My money is on hold and I have already provide services for my client. She told me there’s no option for her to confirm that she received my service. What shall I do?

[DENDO2018]

I was assured by PayPal and eBay that my witheld funds would be released in 24hrs.. that was 36hrs ago.. still waiting. Is this normal procedure? Many thanks.

[sharpiemarker]

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@yvettepauline wrote:
My money is on hold and I have already provide services for my client. She told me there’s no option for her to confirm that she received my service. What shall I do?

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Click "Add Tracking info". If you sold an intangible item and don’t have a tracking number, select "Order Processed/Service Rendered."

This allows the client to go on the transaction to mark it as "Received" and then they can release money within 24 hours.

[yvettepauline]

I did change the order status but my client sent me a screenshot of her transaction details and it doesn't give her any option to mark it as received.

[sharpiemarker]

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@yvettepauline wrote:
I did change the order status but my client sent me a screenshot of her transaction details and it doesn't give her any option to mark it as received.

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I guess it is different with Philippines PP accounts from the US PP accounts. I dunno, sorry I can't help. 😞

Next time when your client sends money, have them select "No Address Needed" in the mailing address dropdown menu if you are providing intangible goods/services. Then you do not have to have PayPal confirm with tracking number as there is nothing to ship in the mail.

Also ask the client to check if they received a PayPal email after you changed the order status. Maybe there is link in that email for them to confirm.