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Payment issues for invoices sent

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New Community Member

Payment issues for invoices sent

Hey Community,

I have a customer who is having a hard time paying invoices I sent her. She has attempted to make payments (according to her) with her credit cards and they keep getting declined. She has made successful payments before but for some reason she continues to tell me her cards are declined. Then COVID-19 happened, and I have been unable to get a customer service rep on the phone who can verify this for me. Has this every happened to anyone or is this just a customer not wanting to pay her invoices? 

1 REPLY 1
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PayPal Employee

Re: Payment issues for invoices sent

Hi @LinuhG,

 

I'm sorry to hear your customer is having issues paying their PayPal Invoices.

Without being able to research these transactions, it is difficult to know what is causing this issue.

But I can assure you, this has not been an issue with our other customers.

 

Due to the current situation with COVID-19, the primary method to contact customer service is using our online chat messaging.

Please contact us going to our website, or clicking on the link below to chat with a live customer service teammate.

https://www.paypal.com/us/smarthelp/contact-us

 

Thank you.