We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
Payment holding due to multiple shipment labels? (Ebay)
So I have a payment being held which I think may be due to there being two shipping labels attached to the transaction. What happened was I created a shipping label which had the wrong weight measurement on it. Because of that, I had to create another label. This resulted in there being two tracking ids linked to the payment. I added the tracking info to the payment meaning it should have released it within a day after delivery. It's been about 3 days and the payment hasn't released yet. Could this be due to one of the shipping ids showing that the package hasn't been delivered yet? Please advise.