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Payment for item sold on Ebay not getting to my account

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Payment for item sold on Ebay not getting to my account

I've sold an item on Ebay. The buyer has made payment through Paypal, there is a transaction ID number, Ebay tell me that the order has been made,but that payment hasn't been made. Paypal has no record of any transaction, apparently. What do I do?

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Esteemed Advisor

Re: Payment for item sold on Ebay not getting to my account

@Chouan1956 

 


Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?


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Esteemed Advisor

Re: Payment for item sold on Ebay not getting to my account

@Chouan1956 

 


Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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Contributor

Re: Payment for item sold on Ebay not getting to my account

Thank you very much.Yes, it was the old one that I'd deleted nearly 2 years ago. Why its come up I really don't know! My problem now is how to get my money from the account that has the old email address. everything else is the same, only the email address was changed.

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Esteemed Advisor

Re: Payment for item sold on Ebay not getting to my account

@Chouan1956 

 


If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................

You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. Tell them DO NOT use the Ebay option or it will direct them to Ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.

Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.


Advice is voluntary.
Kudos / Solution appreciated.