Payment failed but money was taken from my credit card

JeremiahFox
Contributor
Contributor

i bought something from a website and paypal said that the payment failed but it took money from my credit card twice 
i contacted the merchant and they said they didnt recieve any money.

Login to Me Too
1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@JeremiahFox 

 

The transactions should be pending as authorizations on your card which holds the funds for the merchant to claim or void, this is standard practice and it will expire and drop off if the merchant can't claim payment since the order failed. Give a week, up to 30 days to expire. Beyond 30 days, contact your card to have them void it.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.