Payment declined

[Joked]

So, I sent someone money and they had an error trying to accept it or refund it. I'm trying to figure out how to find paypal assistance so they can refund my money back so my money isn't just floating in the air.

[Madhubala1]

Hi @Joked 
Thank you for  your post. 

I am sorry for the trouble caused. I can understand that you are referring to the declined payment. You can click here and check why the payment has been marked under hold.
I hope this helps.
Madhubala1

[kernowlass]

@Joked 

Firstly how did you send it ie which paypal option did you use, secondly how did you fund the paypal payment ie which funding source?

Also what does it say next to the transaction in your Paypal account?

1. Pending (with a clearance date on both Paypal accounts
= Echeque and will clear on approx that date.

2. Pending/Unclaimed with a cancel option
= email address spelling error, as that email address is invalid it can't be linked to a Paypal account, so cancel it.

3. Pending/Unclaimed without a cancel option
= email address is valid but not yet linked to a Paypal account. Will time out 30 days post payment if not claimed by someone opening a Paypal account when it may COMPLETE.

4. Payment/Completed or Sent
= you may have to raise a dispute for non receipt if that person won't refund the funds. However if its a family/friends payment then you won't have that option and may have to contact your card issuer if you funded your Paypal payment that way.

5. Pending awaiting authorisation
= normally to a company and will complete when they capture the payment and process your order. If they don't it should time out 30 days post payment.