Payment declined but money from Account is gone
Skajic87
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Posted on
Oct-20-2019
01:36 AM
Hi, I have sended the money to my friend and paypal has told me that payment is declined. In few seconds i have received SMS from my bank that i have made an payment. I have looked in my bank App and i see clearly that i have made paymet trough paypal. Complete funds plus fees. In paypal payments i cant find that email adress and payment, only on my bank App. Can somebody please help me because its a lot of money for me.
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1 REPLY 1
PayPal_April
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Oct-24-2019
02:47 PM
Hello @Skajic87,
If you don't see the payment in the PayPal account activity it sounds like this may be an authorization. An authorization is when PayPal has initially requested funds from the bank or card company. If the PayPal system allows the transaction to complete PayPal will collect the funds from the bank/credit card. If the transaction is denied, this will mean that PayPal wouldn't collect the funds from the bank/credit card. Typically authorizations will expire within 5 business days.
-April
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