Payment 'completed' but balanced not changed?

[lukechillingwor]

I have received a payment from a ebay buyer and it said that he has paid but when i checked my account balance it was saying as £0. On the activity page it says that the payment has been completed but ive had nothing actually into my account? can anyone help please?

[kernowlass]

@lukechillingwor

Have you bought anything and paid for it via paypal since the payment should have gone in??

The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.

To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie buyers payment rather than your normal funding source.