Payment cancelled because of unconfirmed email

jaegarcia
New Community Member
I just received a payment and upon trying to confirm the email to transfer the funds the payment was cancelled.
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2 REPLIES 2

PayPal_Randy
Moderator
Moderator

@jaegarcia,

 

In most cases, this could be a result of the buyer/sender canceling the transaction prior to being claimed.  I recommend requesting that the buyer/sender resends the payment now that you've confirmed the email address.  

 

- Randy

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Bangbangpewpew
Contributor
Contributor
Hi do you have a solution to this? I’m facing the same problem now and it’s quite a huge sum of money I require urgently. 😭😭 Paypal has yet to reply to my concerns and the sender says that there’s no money refunded back to them whatsoever and I don’t think they were the ones who cancelled the transaction
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