Payment cancel

Jamil527
New Community Member
Hello, I have such a gap as an unsuccessful authorization. I ordered cosmetics via the sephora website and it canceled my order, but authorization has been written on the paypal website for 5 days already. I want my money back because the site canceled my order and sent me a mail.
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jamil527 

 

Is it showing as pending on your paypal account? If so then if the company have cancelled then they won't capture that pending authorisation and it will time out 30 days post payment.


Advice is voluntary.
Kudos / Solution appreciated.
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Valevale
Contributor
Contributor
Hi, I have the same problem. I pay with PayPal in Sephora, and then they canceled my order. So, I want to know how is the process to have my money back, after 30 days? When the authorization expired? Help me, please
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