Payment Pending

[aa0140]

Hi there. I'm pretty new to PayPal and only joined because it's the only payment option available for the seller. I bought an item from a seller and after confirming my payment, I received the receipt from PayPal and notified by eBay that the order was received. I then notified the seller that I have paid for the item via PayPal and gave the transaction ID. They then messaged me that the payment status is unclaimed and they haven't received the payment yet. What should I do? What steps should we do in order for the payment to go through?

[kernowlass]

@aa0140 

What does it say next to the transaction in your Paypal account?

1. Pending / Unclaimed.
2. Pending / Unclaimed with a cancel option.
3. Completed / Sent.
4. Pending / Uncleared.
5. Pending awaiting authorisation.

[aa0140]

Hi! It says Pending on my end and the seller says it's Unclaimed on theirs

[kernowlass · Accepted solution]

@aa0140 

Sounds as if the problem is on the sellers side, are they fairly new / are they in the U.S / do you know if they have a personal or business paypal account?

[aa0140]

The seller told me that they have just received the payment. There must have been some delay on the payment. Thanks for trying to help!