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Payee cant collect payment from me - Please help.

New Community Member

Payee cant collect payment from me - Please help.

hello 

 

i sent my partner £500 for this weekend and he cant collect the money through his paypal account. it is showing as completed on my account and he has the amount in his balance but he cant put it into his bank account . Please help!!!

5 REPLIES
Volunteer Advisor

Re: Payee cant collect payment from me - Please help.

@Tessaelizx95

 

Did you send the funds using the send money > friends / family option?

If so then if its pending in his account it should normally clear in 24 hours, is there a clearance date when he clicks on it?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Payee cant collect payment from me - Please help.

hi yes i did use this option 

there isnt any other information on there other than it saying he is unable to complete this, please try again later... 

 

thank you!

Volunteer Advisor

Re: Payee cant collect payment from me - Please help.

@Tessaelizx95

 

Is he in the UK?

Does he have a UK bank account linked to his Paypal account?

Has he confirmed the bank account with the 4 digit code?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Payee cant collect payment from me - Please help.

yes to all of those, i have sent him £300 before using paypal and have had no issues.. 

Volunteer Advisor

Re: Payee cant collect payment from me - Please help.

@Tessaelizx95

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.