New to the community? Welcome! Please read our Community Rules and Guidelines
Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
i sent my partner £500 for this weekend and he cant collect the money through his paypal account. it is showing as completed on my account and he has the amount in his balance but he cant put it into his bank account . Please help!!!
Did you send the funds using the send money > friends / family option?
If so then if its pending in his account it should normally clear in 24 hours, is there a clearance date when he clicks on it?
hi yes i did use this option
there isnt any other information on there other than it saying he is unable to complete this, please try again later...
Is he in the UK?
Does he have a UK bank account linked to his Paypal account?
Has he confirmed the bank account with the 4 digit code?
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.