PayPal pay cancelled

MatildaMatilda2
New Community Member
Hi, new to PayPal . If a purchaser cancels payment after the good has been sent with a tracking number what can I do?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@MatildaMatilda2 

 

Buyers can't cancel payments once completed, buyers can open disputes for non receipt of item or item not as described OR do a chargeback via their card issuer so..........


Read up on paypal seller protection in your user agreement so you can risk assess your transactions.
Legal (bottom right of Paypals pages) > user agreement > seller protection.




Advice is voluntary.
Kudos / Solution appreciated.
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