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PayPal is showing the wrong shipping address....somehwhere in their system and NOT on my Profile!

SOLVED
New Community Member

PayPal is showing the wrong shipping address....somehwhere in their system and NOT on my Profile!

I feel like NO ONE is reading the complaint I submitted!!!   This is NOT a billing issue it is a SHIPPING ISSUE. Paypal provided an address that is TWO YEARS OLD, causing the package to be delivered to TEXAS and NOT my address in Wisconsin. My paypal address IS Correct on my Profile! No one in the customer service area can explain where this old address came from...it cost $341 to re-route the shipment (we originally already paid $240 for the shipment and it went to Texas)- Can Anyone explain to me WHY the OLD address was given to the Seller and WHY?????  As recent as yesterday the seller logged in and it was still showing the address in TEXAS - where is that coming from and WHY????  My profile address is correct and has been for two years!

1 ACCEPTED SOLUTION

Accepted Solutions
Advisor

Re: PayPal is showing the wrong shipping address....somehwhere in their system and NOT on my Profile

Try contacting PayPal Support and tell them you would like to delete "old hidden gift addresses".

 

I hope this helps.

3 REPLIES 3
Advisor

Re: PayPal is showing the wrong shipping address....somehwhere in their system and NOT on my Profile

Try contacting PayPal Support and tell them you would like to delete "old hidden gift addresses".

 

I hope this helps.

Moderator

Re: PayPal is showing the wrong shipping address....somehwhere in their system and NOT on my Prof...

Hi @JAJ77,

 

Thank you for your post. I'm sorry for the frustration that you're experiencing. I'm happy to help.

 

The information that @Oregon11 gave is correct. These addresses get added when you use the checkout on some merchants' sites, where they request your address to be entered manually rather than carrying it over from your PayPal payment. The addresses are retained and will show up in the checkout of that merchant or sometimes other merchants who also use manually entered addresses. I regret that there isn't a way to edit or delete these addresses from your profile, and they would need to be removed by a customer support representative. You can reach customer support by Facebook, Twitter, or phone or email.

 

I hope this helps!

 

Olivia

 

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Contributor

Re: PayPal is showing the wrong shipping address....somehwhere in their system and NOT on my Prof...

Hi am having the same problem, was send to an old address, I can't get hold of the person there to see if they would send it back, is PayPal liable to refund me or were do I stand in regards to this Many thanks