I have trouble matching the online sales history and PayPal income history.. could anyone help me out on this matter??
I'm working for a company which runs an online store via Shopify. and according to the sales transaction in online shop, there was sales in 2020 March stated as ### placed this order on Online Store (checkout # 111111111111). A $ 90.00USD payment was processed on PayPal Express Checkout. and the order was confirmed.
On the other hand, when I checked the PayPal history transactions in PayPal site, there were no transactions in that date and time...
and one more weird thing is.. as you can see below, status was success.. but
Order#1009 Authorization keyMessageSuccessAmount$90.00GatewayPayPal Express CheckoutStatussuccessTypesaleCreated Mar 28, 2020, 2:17 pm
Information from the gateway said fales... this status is the reason for the no history on the PayPal site?? Please help me out.. I don't know where to start..