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I've used PayPal for the past 9 years and I too just received a request to "confirm my identity". I can tell you I will delete my account rather than send them my private information such as birthdate and social security number. They don't need that information to process a transaction or refund through my credit card they have on file. If PayPal were to get hacked, they get my credit card info which is protected by the credit card company. If they get personal info like a social security number and birthday then I could have a real mess. If it can happen to one of the big 3 credit bureaus (Equifax), it can happen to PayPal. And I certainly don't like anyone having access to that kind of information just to "confirm my identity".
Same problem here ... LONG time user of PP and all of a sudden they want my SS number. According to PP you have to exceed BOTH, $20,000 in sales AND 200 or more transactions ... I have done neither, yet they are holding $62 hostage. Perhaps they should have told me about this SS requirement BEFORE I got the 62$ payment ... not AFTER.
PP has to realize that every government agency out there is advising people NOT to give out their SS number. I might understand if they ask for it AFTER you exceed their two limits, not before.
PP has proven a itself a business that is very hard to deal with should any dispute arise ... I can only imagine how unhelpful they would be if they have a breach and lose our data.
Trying to decide now whether to totally stop using PP. 95% of the time I use it for payments ... which I can easily shift to a CC.
i spoke with a representative today on chat and they stated its federal law and i asked them to link me the specific subsection(s) stating they require a PHOTO of my ss card and ID when im not a seller and no other credit card companies require this. after asking for it several times they came up with the patriot act but still couldnt provide subsections or adequate proof i need to provide said documents. i told them straight up paypal could be held liable for fraud and attempted identity theft under the Privacy Act of !974. it states "The right to be protected against unwarranted invasion of their privacy resulting from the collection, maintenance, use, or disclosure of their personal information." the only time paypal would need to collect your info is if you are a seller who does 20K+ in sales a year here or 200 items a year and thats for tax purposes. paypal is stupid if they think im gonna give up PHOTOS of my SS and ID cards.
Thanks for reaching out to the PayPal Community Forums with this concern. From what is being described here, it sounds like PayPal is asking for you to complete the Customer Identification Program to hold a PayPal balance. You may be able to withdraw funds by adding a bank account instead. Here is more information about why a customer must complete CIP to hold or use a PayPal balance to fund payments.
Here is a link for reference: https://www.paypal.com/us/webapps/mpp/ua/archive-policies-full?locale.x=en_US.
This is Paypal's way of tracking you to see if you have outstanding funds from ANYTIME in the past owed to Paypal. It doesn't matter how long ago you went into the red with Paypal, they are going to hold any funds in your account until you give them your SSN, and then, if you do owe them money from 10+ years ago, they are going to take it from any funds in your current account.