Hi @SUSANNAM3,
I'm sorry that the payment you're trying to make is not going through. Declines can happen for a few different reasons. If the problem has persisted, please contact customer service to allow a representative to look into what happened and offer next steps.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.
I hope this can be resolved quickly!
Olivia
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