PayPal Purchases

[StevenJohn]

Why can I only use my credit cards listed in Paypal when I make a purchase? I have an account balance to use but when I make purchases Paypal only lets me pay using my credit cards instead of my available balance.... why? How can I change this?

[kernowlass]

@StevenJohn 

Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > second down click on update next to your prefered way to pay and put a dot in one of the options listed.

[lzaragoz]

Hi,

I have the same problem, payments are made using my Credit card instead my balance. I did follow your solution but the only option available in "Preffered way to pay" is my debit card and it is unchecked, there is no option like "Pay with balance", any thoughts?

[PayPal_Martina]

Hi @lzaragoz,

Thank you for your post and welcome to the Community Forum!

Our system reviews every payment before it's completed and sometimes, for security reasons, a payment method may be made unavailable. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!

I hope this helps.

Martina