PayPal Facebook Messenger notifications - not working

WoozleB
New Community Member
Good Morning, I signed up to receive notifications about payments by Facebook Messenger, but when I open the message it says "Something went wrong, please try again later". Is there a setting I need to update to enable these notifications to come through?
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2 REPLIES 2

PayPal_Randy
Moderator
Moderator

@WoozleB,

 

You can update your Facebook Messenger notification preference in your PayPal account's Settings.  If you're still seeing this issue on your end after completing the steps, I recommend contacting our customer service teams for further assistance.  You can click 'Contact Us' at the bottom of any of our pages to get a phone number to reach us at, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal). We would be happy to take a look at what options might be available to you.

 

- Randy

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Alnic
Contributor
Contributor
If using an iPhone - go to Settings - click on Notifications scroll down to PayPal & make sure it is turned On.
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