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PayPal Error: 13122

Helifa
Contributor

PayPal Error: 13122

Customers are getting an error when they attempt to make a purchase and I'm trying to identify why this is occurring.

When a customer tries to buy from my shopify store this message appears : 
“This transaction cannot be completed because it violates the PayPal User Agreement.”

3 REPLIES 3
kernowlass
Esteemed Advisor

Re: PayPal Error: 13122

@Helifa 



Check if its any regs in the link as you are in one of the affected countries.
https://www.paypal.com/al/webapps/mpp/ua/recpymt-full?locale.x=en_AL


Advice is voluntary.
Kudos / Solution appreciated.
Helifa
Contributor

Re: PayPal Error: 13122

Hi , good day ; 

Thank you for the reply, I've contacted them & they told me that my account needs some settings configured in order to start receiving payments as my country has a different way to manage incoming payments.
 

MrTones
New Community Member

Re: PayPal Error: 13122

In order to receive payments into your PayPal account, you must link your US bank account or Visa credit card to your PayPal account and complete PayPal’s credit card and/or bank account verification process.

 

This policy applies to users in the following countries: Albania, Algeria, Antigua and Barbuda, Barbados, Belize, Bosnia and Herzegovina, Dominica, Egypt, Fiji, French Polynesia, Grenada, Lesotho, Malawi, New Caledonia, Palau, Saint Kitts and Nevis, Saint Lucia, Seychelles, Trinidad and Tobago, Turks and Caicos