We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
In most cases, you won't have to take any action since refunds typically process automatically, however the timeframe can vary depending on the payment method used to complete the transaction. I recommend viewing the information found here to determine the status of your refund.