PLEASE help
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Hello @Haideyjayne,
Welcome to our Community Forums! I'm sorry to hear you're running into some issues receiving a refund. Normally when you receive a refund, the funds will be sent back to the funding source originally used for the transaction. If the refund is not sent back to the original funding source, it's most likely being sent as a payment from the merchant. We don't normally recommend processing refunds in that way.
I might recommend reaching out to our Customer Support to review this matter a little more in-depth. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.
Best wishes!
- Jon K
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