Override of my preferred payment method

Lllady
Contributor
Contributor

I have a serious objection to Paypal overriding my preferred method of payment without prior notification.  Working on a special project, I've collected receipts, bills and donations in my Paypal account, and currently have a positive balance.  But Paypal has used that balance instead of my stated preference for my AMEX card, without telling me beforehand, and it's really giving me problems with my accounting for the special project.   How can Paypal tell me to select a preferred payment method and then ignore it whenever they feel like it??

 

Login to Me Too
1 REPLY 1

PayPal_paula
Moderator
Moderator

Hi Lllady, 

 

If you have a balance on your PayPal account this will always be used first. You can set your preferred payment method however if you have a balance this will override your payment method and use your balance first. I am sorry if you were not aware of this. 

 

I hope this answers your questions, 

Paula 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.