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Ordered from Gap Factory on December 10 and it is not refunded to my account

guyco1
Contributor

Ordered from Gap Factory on December 10 and it is not refunded to my account

I contacted Gap directly and was told to contact paypal.  I wanted to cancel the order since it didn't arrive by Christmas or even close to after!  They told me to contact paypal, the charge is pending.  My credit card company charge is pending also and so funds are being held.  Paypal messages is not working and they wont take phone calls.  Any idea how I can get my money back? Or off HOLD?  Thanks