Order not showing up
Valencia31
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Posted on
Nov-27-2020
07:48 PM
My order does not show up on my PayPal but I have the order number in an email and the seller said they don’t have the items in stock so I asked for a refund and they have not responded.
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Disputes
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kernowlass
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Nov-28-2020
06:06 AM
If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.
If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.
Advice is voluntary.
Kudos / Solution appreciated.
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