Hi @jjreding,
I'm sorry to hear that your card or bank is being presented as the payment method instead of your balance. This could be one of a couple of things. If it's a merchant that requires a billing agreement, a payment method other than your balance would have to be chosen initially to set up the billing agreement. If it's not that, there may be a security reason for excluding the balance. If the problem persists, please contact customer service for further troubleshooting and assistance.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.
I hope this helps!
Olivia
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
