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Online purchase returned to brick and mortar

christmasday1
Contributor

Online purchase returned to brick and mortar

I purchased items online from a large retailer.using paypal.tjmaxx. I entered my local tjmaxx store to return items. They refused to refund my credit card. Only agreed to store credit. I have an image of the store policy in their favor.stating paypal returns get store credit only. Isn't this wrong?
7 REPLIES 7
kernowlass
Esteemed Advisor

Re: Online purchase returned to brick and mortar

@christmasday1

 

If it was buyer remorse then you are lucky to get store credit as they don't have to refund you at all.


Advice is voluntary.
Kudos / Solution appreciated.
Kamee21
Contributor

Re: Online purchase returned to brick and mortar

They don't have to refund at all?? Are you speaking of just tjmaxx or all stores? And I'm still looking for an answer as to why this is. PayPal is linked to my CC and bank account. Why do I have to get store credit?
christmasday1
Contributor

Re: Online purchase returned to brick and mortar

I charged my online tjmaxx transaction using my PayPal account that is linked to my visa sapphire card. I returned item to my local florida store and was told all returns paid by paypal are only permitted a store credit. Not a refund. They showed me the store policy in writing. I have image of it. Sounds ridiculous to me. Help?!
Kamee21
Contributor

Re: Online purchase returned to brick and mortar

Sorry, my reply was to the other person's reply lol. I'm learning the hard way this is the case for more and more retailers like payless shoes and target. I'm super angry at PayPal but mostly at the retailers. Why??? I just don't understand why lol.
setab
Member

Re: Online purchase returned to brick and mortar

Same problem. Called the 1-800 number for TJMaxx. Was told to read the fine print as well. Fool me once. Never again. I believe that they assume most buyers will be frustrated enough to just take a store credit rather than send the merchandise back. That way they keep the profit. My merchandise was immediately taken to FedX. Lesson learned. They know what they're doing.
CJRocks0709
New Community Member

Re: Online purchase returned to brick and mortar

Unfortunately this happened to me today. I returned at TJ Maxx after waiting 30 min in long line only to find out they give store credit only if you use pay pal. That is definitely unfair to consumers esp since there is no disclosure or warning BEFORE you make initial purchases online. It’s only disclosed on the receipt AFTER you receive your package in small print on back of the receipt. Otherwise I would’ve just charged my credit card directly (the same one that I use on PayPal coincidentally). It is so unfair because I paid Macy’s, Walmart and Target through PayPal at the same time and returned for full credit without a problem. Nevertheless I will never purchase online from TJ Max again and I will no longer use PayPal for future purchases online so I don’t have to deal with this headache. Hopefully someone else will learn from my unfortunate experience.
setab
Member

Re: Online purchase returned to brick and mortar

Same problem. Called the 1-800 number for TJMaxx. Was told to read the fine print as well. Fool me once. Never again. I believe that they assume most buyers will be frustrated enough to just take a store credit rather than send the merchandise back. That way they keep the profit. My merchandise was immediately taken to FedX. Lesson learned. They know what they're doing.