On SHEIN it says I have not paid when in fact I did

[hobilina]

Hello. Quite urgent. I just made a SHEIN order and my debit card got charged. I went to look in the app and it still says my items are unpaid. So, I went to check PayPal app and there is no evidence of the payment even being processed. I contacted my bank and they said I should contact PayPal. Please help.

[sofeabatrisyia]

did u manage to get the problem solve? if so, how?

[Nurdania18__]

HAVE U FOUND THE SOLUTION YET? I HAD THE SAME PROBLEM AND MY MONEY HAS BEEN EATEN TWICE BUT STILL SAID UNPAIDD AND NOW I DONT KNOW WJAT TO DO, I NEED MY MONEY BACK, HOW DO U GET THE MONEY BACK?

[Nurdania18__]

HAVE U FOUND THE ANSWER TO IT? INHAD THE SAME PROBLEM, PLEASE HELP ME SINCE I CLICKED ON “UNPAID” TWICE, AND NOW I’VE LOST MY MONEY TWICE, PLEASE HELP!