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Notified there is $100 in our account by PayPal - Money not there

Lindaj3491
New Community Member

Notified there is $100 in our account by PayPal - Money not there

This has happened twice now. I get notified by PayPal that money is in our account. I go to the account and there are $0.00 there. I keep getting the same notice. I talk to the sender; they verify they sent the money. After a time, the money is sent back to sender by PayPal. We are a nonprofit and cannot keep PayPal on our website if we aren't getting our money.