Hello Ryanmilky14! Thank you for your post and welcome to the PayPal UK Community! I am so sorry to hear that this has happened. If you have not received the payment yet, please make sure to confirm your email address. If you have already confirmed your email address, please double check with the sender the email address the payment was sent to. For more example, if you had a different email address with that company, you will have to add the email address on your PayPal account. For more information, please check here https://goo.gl/gLcfqi. Hope this helps. – Carlos
