Not able to pay

[Alteria]

'We're sorry. We can't complete your purchase at this time.'

For some unknown reason when I come around to pay for a service I am buying I get the message above, our paypal balance is all available and there should be no reason why this is happening, I have confirmed both email and phone number.

this is from the service

Any help on why this is happening would be greatly appreciated.

[kernowlass]

@Alteria

Do you have a back up card linked to your Paypal account as well?

[simcrates]

I am having the same issue and I have a back up card linked to my account.

[Alteria]

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@kernowlass wrote:

@Alteria

Do you have a back up card linked to your Paypal account as well?

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I have neither a backup card or bank account linked, I use it for the paypal wallet.

[kernowlass]

 @Alteria

That would be why then, you can use your wallet only but at some stage you have to add a card to act as a back up funding source and to verify your account.